Launched in 2023, Better Public Services is the transformation strategy for the public service aimed at delivering for the public and building trust. The Public Service Transformation Framework is at the core of the strategy and comprises three priority themes:
Digital and innovation at scale
Workforce and organisation of the future
Evidence-informed policy and services designed with and for the public
The transformation programme will enhance the resilience of the public service to face future challenges; apply modern working methods and digital tools; improve evidence-based decision-making; strengthen innovation strategies; improve policy-making and delivery of public services; and increase the capacity and efficiency of the public service.
In November 2025, the Government launched the Digital Public Services Plan 2030, which sets out a roadmap for delivering seamless, inclusive, and user-centred public services through digital transformation.
As a key part of the Better Public Services strategy, it represents Ireland’s most ambitious digital reform agenda to date. Central to the plan is the Life Events Approach, which designs services around important moments in people’s lives, such as starting school, becoming a parent, or accessing housing, making services more intuitive, proactive, and integrated.
The vision is to create an inclusive, digitally enabled and integrated public service provision that meets the needs and improves the lives of the people of Ireland. Real progress is being made. This conference will bring together key stakeholders from across Ireland’s public service to look ahead to what’s next and how we can deliver transformation at scale.
Where
Radisson Blu Royal, Dublin
When
Thursday 28th
May 2026
A high level panel of experts will look at key issues including:
- Better Public Services: Update on delivery;
- Strengthening public trust in government;
- Embedding user centric design across our public service;
- Engaging with the service user – becoming citizen-centric;
- Data-driven research to inform policy-making;
- Designing inclusive and accessible public services;
- Upskilling and reskilling staff;
- Driving equality, diversity and inclusion within organisations;
- Delivering large scale transformation;
- Innovative leadership;
- Innovation in healthcare delivery;
- Creating and using innovative solutions for government;
- Sectoral update: health; justice; education; local government;
- Best practice case studies.
Event Speakers
Speakers confirmed so far include:
Louise O'Hare
Sláintecare Transformation and Innovation Office (STIO)
Soulmaz Alavinia
French Government
Kevin Horan
HSE
Paula Lyons
Department of Social Protection
Caoimhe McMahon
DesignLab: Civic, National College of Art and Design
Aideen Maguire
ADRC NI
Shivaali Scully
Centre for Excellence in Universal Design, National Disability Authority
Full programme announced soon!
Sponsorship and exhibition opportunities available!
Join Ireland’s leading organisations in partnering with Public Services 2026. There are a small number of high-profile packages available. For further information on how your organisation can benefit, contact us directly on +353 (0)1 661 3755 or email Sophie.Adair@eolasmagazine.ie
Who should attend?
This conference will be of interest to senior managers and decision-makers working across Ireland’s public services. The event will also appeal to those within organisations interacting with the public sector, both in policy-making and service delivery roles. The conference will be of particular interest to:
- Chief Executives / Directors / senior managers
- Local government officers
- Elected representatives
- Policy-makers
- Corporate planners
- Board members of public sector agencies
- Voluntary / community sector leaders / NGOs
- Health / education sector professionals
- Services organisations – IT / telecoms / advisory
Benefits of attending
Delegates attending the conference will:
- Gain insight into the government’s objectives for public service transformation
- Hear directly from those responsible for driving forward this programme of reform
- Get an update on what’s happening in local government, health, education and justice
- Have the opportunity to network with other professionals
Event Venue
Event venue location info and gallery
Newsletter
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